Reference

How We Handle Your Information

We collect only what we need to run your account, process bKash and Nagad deposits, and keep your sessions secure. This policy explains what we gather, how we use it, and who you contact to request changes or deletion.

Account verificationPayment processingDevice securityContact channelsData requests

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What This Policy Covers

Basa 18 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies when you create an account, deposit via bKash, Nagad or Rocket, browse our casino lobby, place sports bets, or contact our Bangladesh support team. We gather your mobile number and wallet details to verify deposits and clear withdrawals. We log your device

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type, IP address and session timestamps to protect your account from unauthorised access. We do not share your payment credentials with third parties outside our payment processors. We retain transaction records as required by our operational and legal obligations, and we delete inactive accounts after the
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retention period set by our internal policy. Cookie use is limited to session management and account security; we do not run behavioural advertising trackers. If you want to review, update or delete your personal data, email our support team or use the account-settings panel. Access to
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our platform depends on your local law and eligible regions; if online casino or sports betting is restricted where you are located, do not register or deposit. This policy is governed by the laws of the jurisdiction in which we operate, and disputes are resolved according
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to those laws. We update this policy periodically; continued use after changes means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

How We Protect Your Privacy

We encrypt your bKash and Nagad payment details in transit and at rest, store your password as a salted hash, and require OTP verification for withdrawals. Session cookies expire after thirty minutes of inactivity, and we log IP addresses to detect simultaneous logins from different regions. You control your own data through the account panel, and you can request a full export or permanent deletion at any time.

Payment encryption Your bKash, Nagad and Rocket wallet numbers are encrypted using industry-standard TLS before they reach our servers, and we never store your wallet PIN or OTP codes in our database.

Session security We set session cookies that expire after thirty minutes of inactivity. If you log in from a new device or IP address, we send an OTP to your registered mobile number before allowing access.

Account control You can review your transaction history, update your mobile number, and download a copy of your account data from the settings panel. To delete your account permanently, email our support team with your registered mobile number.

Data retention We keep transaction records and account activity logs for the period required by our operational policy. Inactive accounts are flagged after twelve months, and we delete personal data after the retention window closes unless legal obligations require longer storage.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what we collect, want to request a copy of your account data, or need to update your mobile number or wallet details, our Bangladesh support team handles privacy requests directly. Email us for data-access requests, use live chat for account-security questions, or check the help centre for cookie and session FAQs.

Common Questions About Your Data

We collect your mobile number, date of birth, and preferred currency during registration. When you deposit via bKash, Nagad or Rocket, we record your wallet transaction ID to match the payment to your account.

We share your wallet transaction reference with our payment processors to verify deposits and clear withdrawals. We do not sell your personal data to advertisers or share your bKash or Nagad credentials with anyone outside our payment partners.

We retain your transaction history and account records for the period set by our internal policy. If your account is inactive for twelve months, we flag it for review and delete personal data after the retention window closes.

Yes. Log in to your account, open the settings panel, and select the data-export option. We generate a file containing your transaction history, deposit records, and account activity within two business days.

Email our Bangladesh support team from your registered mobile number and request permanent account deletion. We verify your identity, close your account, and delete your personal data within seven business days unless legal obligations require us to retain transaction records.

We use session cookies to keep you logged in and security cookies to detect unusual login patterns. You can disable cookies in your browser settings, but doing so will log you out and prevent you from accessing your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash QuickWithdraw InfoBasa 18 Banking

How We Handle Your Information

How We Protect Your Privacy

How to Reach Us About Your Data

Common Questions About Your Data

01 What personal information does Basa 18 collect when I register?

02 Does Basa 18 share my payment details with third parties?

03 How long does Basa 18 keep my account data after I stop using the platform?

04 Can I download a copy of my account data from Basa 18?

05 How do I delete my Basa 18 account and all my personal information?

06 What cookies does Basa 18 use and can I disable them?

Privacy Policy

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