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Account Access, Terms and Your Rights

This page sets out the legal conditions that govern your account with Basa 18 — who can open one, which regions are eligible, and what rules apply once you do.

Adults only — eligibility appliesJurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount holder rightsContact path for legal queries
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Basa 18 Account Access, Terms and Your Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — name, contact details, and wallet identifiers like your bKash or Nagad number — is held for the duration your account is active and for a retention period after closure as required under applicable data rules. We do not sell account data to third parties. Session data and device identifiers are used to keep your login secure and to detect unusual access patterns.

Data Retention

Account and transaction records are kept for a defined period post-closure. You may request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use session cookies to maintain your logged-in state and preference cookies to remember your lobby settings. No tracking cookies are placed without consent.

Account Security

Login requires your registered mobile number and a one-time password sent to that number. If you receive an OTP you did not request, contact support immediately.

Your Rights

You may request access to your data, ask for corrections, or request account closure at any time through the contact channels on this page.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account eligibility queries, wallet disputes, or questions about how our terms apply to your region, contact support directly. We handle legal and account queries through the channels below. Response times vary, but wallet-related queries tied to a transaction reference are prioritised — have your bKash, Nagad, or Rocket receipt ready when you write in.

Team online

Live Chat

The fastest path for active account or wallet queries. Open the chat from any page while logged in.

Email Support

For formal legal requests, account closure, or disputes that need a written record. Attach your transaction reference.

Account Help Centre

Browse answers on eligibility, wallet terms, and account rules without needing to contact us directly.

Common Legal and Eligibility Questions

These are the questions we hear most often about account eligibility, data handling, and legal terms. If your question isn't covered here, reach out through live chat or email.

You must be an adult under the laws of your jurisdiction, and access must be permitted in your region. Eligibility depends on local law — we do not extend service to regions where it is not permitted.

No. Our terms require deposits and withdrawals to use the wallet registered to your own account. Third-party wallet transactions are not accepted and may result in a hold on your account.

Contact support by email with your account ID and a data access request. We respond with a summary of what we hold. Account closure requests follow the same path.

We retain transaction and account records for a defined period after closure, as required under applicable data rules. After that period, records are deleted or anonymised.

Yes. Continued use of your account after updated terms are posted on this page counts as acceptance. If you disagree, close your account before the update takes effect.

We use session cookies to keep you logged in and preference cookies to save your lobby settings. No third-party tracking cookies are placed without your consent — you can review cookie settings from your browser.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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